Refund policy

Our Commitment
At Vonné active we want you to love your purchase!
If you are not completely satisfied with your order, we’re here to help.

Eligibility for Returns
    •    You must request a return within 7 days after receiving your order.
    •    Items must be unworn, unwashed, and in their original condition with all tags attached.
    •    Items must be returned in their original packaging.

Non-Returnable Items
    •    Sale items or items marked as “Final Sale” cannot be returned.
    •    For hygiene reasons, bodysuits, underwear, or swimwear are non-returnable if the hygiene seal is broken.

How to Start a Return
To request a return, please contact us at vonneactivewear@gmail.com with:
    •    Your order number
    •    The item(s) you would like to return
    •    Reason for the return

We will respond within 1–2 business days with further instructions.

Return Shipping
    •    Return shipping costs are the responsibility of the customer.
    •    We recommend using a trackable shipping method.
    •    We are not responsible for returns lost in transit.

Refunds
    •    Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
    •    If approved, your refund will be processed to your original payment method within 5–10 business days.

Exchanges
We currently do not offer direct exchanges.To ensure faster processing, we recommend returning your item for a refund and placing a new order for your preferred size or style.

Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with clear photos of the issue.
We will arrange a replacement or refund at no additional cost.

Cancellations
If you wish to cancel an order, please contact us within 6 hours of placing it. After this window, the order may already be processing and cannot be canceled.

Questions about Returns?
Please email us at

vonneactivewear@gmail.com for any return or refund inquiries.